Experience
Selected engagements illustrating how Serenity Sky supports airlines, airports and ground handlers — bridging regulatory requirements with operational reality to strengthen safety, compliance and performance.
Interim operational leadership — Ground services provider
Context
Interim Chief Operating Officer mandate for a ground services provider operating as a subcontractor to ground handling companies, as part of an organisational structuring and professionalisation effort.
Challenge
Strengthen team management, consolidate the relationship with ground handling clients, and raise the level of safety and compliance — while bringing structure and clarity to the operational organisation.
Engagement
Leading team coordination and management, acting as the interface with clients, and overseeing safety and compliance matters — with a pragmatic approach focused on structuring practices and professionalising day-to-day operations.
Outcome
Strengthened management, a consolidated client relationship, and safety and compliance requirements more firmly embedded in the organisation’s operations.
Strengthening ground operations safety — African airlines
Context
As part of an international operational support programme, hands-on support to several airlines across West and East Africa, engaged in bringing their ground operations up to international safety standards.
Challenge
Raise the safety level of ground operations to meet international requirements, prepare teams for audit expectations, mature the safety culture and build the autonomy of local managers.
Engagement
On-site support and coaching of operational and management teams: assessment of current practices, concrete recommendations, targeted training and methodological guidance — with a focus on skills transfer to embed safety behaviours for the long term.
Outcome
Managers and teams equipped to manage safety day to day, operational practices brought closer to expected standards, and solid foundations laid to approach audit milestones with a consolidated safety culture.
HSE, SMS and security gap analysis — Airport technical maintenance subcontractor
Context
Assessment engagement for a technical maintenance provider operating in an airport environment (ground support equipment, fixed installations), based on an on-site audit.
Challenge
Assess the level of compliance across occupational health & safety, safety management and security, against the applicable frameworks — labour law, civil aviation code, EU security regulation and the airport operator’s internal rules.
Engagement
On-site audit and structured gap analysis covering nine HSE / SMS / security domains, resulting in a control-point framework with concrete, prioritised recommendations.
Outcome
A clear mapping of compliance gaps and a prioritised corrective action roadmap, enabling the provider to align its practices with regulatory requirements and the airport operator’s expectations.
Operational documentation and IOSA preparation — Ground handling provider
Context
Support to a Belgium-based ground handling provider in structuring its operational documentation and preparing for the IOSA standard.
Challenge
Equip the organisation with a complete, compliant documentation framework and prepare its processes for IOSA audit requirements.
Engagement
Drafting of the Ground Operations Manual (GOM), the Safety Management System (SMS) manual and the training manual, together with methodological support in the IOSA preparation — from gap analysis to bringing procedures into compliance.
Outcome
A complete, consistent documentation framework aligned with IOSA requirements, and structured procedures ready to support the certification process.
Other engagements
Serenity Sky also delivers targeted assignments, including:
- Operations audits (de-icing, ground operations)
- Development of operational checklists
- Design of training materials and programmes
- Expert contribution to EASA’s work on the new ground handling regulation
- Review and compliance alignment of manuals against national regulations (outside the EASA framework)
- … and other targeted assignments across operations, safety and compliance.